AI-Powered Parent Communication for School Emails

Industry : Education
Client : Charliee
Service : Email Summarization & Smart Routing via Custom AI Agent
Charliee Case Study

The Problem

Charliee, a dedicated school teacher, faced a constant challenge: parents of her students received between 600–1000 emails annually from the school.

The issues were piling up:

  • Parents missed key deadlines buried in long threads
  • Unrelated emails were being sent to all parents, causing confusion
  • Tracking student-specific action items became overwhelming
  • Weekly planning for student needs lacked clarity and structure

This led to frustrated parents, missed tasks, and poor student coordination — making it hard to stay aligned.

The Solution

We designed a fully automated system that turns chaotic emails into structured, actionable insights — customized for Charliee's classroom.

Email Intelligence

The agent reads every school email, filters out noise, and identifies which student(s) it's related to.

Smart Classification

Using natural language understanding, it categorizes the email by: Entire school, Year group, Specific class, Individual student.

Actionable Summaries

It rewrites the message into a short, parent-friendly summary with any key actions + deadlines highlighted.

Contextual Delivery

Each message is auto-sent to only the relevant parent(s) based on student match — not broadcast to all.

Weekly Digest

Every Sunday at 6 PM, parents receive a personalized weekly summary with all tasks neatly grouped by date.

Stack Used :

  • n8n
    n8n
  • Supabase
    Supabase
  • OpenAI
    OpenAI
  • AI Sensi
    AI Sensi

Results

0

Missed Emails

Only relevant, actionable messages are delivered

0

Manual Filtering

AI extracts student names and compares them with a live database

182+

Hours Saved Annually

Freed up for parents who used to spend 30–60 mins daily sorting school comms

100%

Parent Clarity

From overwhelmed to organized — weekly summaries became a game-changer

Client Feedback

I didn't realize how much time we were wasting until this was live. Parents are now way more responsive, and I don't get asked the same questions ten times. It's brilliant.
Charliee, School Teacher